Privacy Policy

Last updated: January 1, 2025

SwiftConsign (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information directly from you, automatically through your use of our services, and from third-party sources:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
• Tracking Data: Package tracking IDs, shipment history, timestamps, and location data.
• Usage Data: IP address, browser type, device information, pages viewed, clickstream data, and cookies.

2. How We Use Your Information

We use your information to:

• Process and fulfill shipments, including payment and delivery.
• Provide real-time tracking and status updates.
• Communicate with you about bookings, changes, or support.
• Send you marketing emails, newsletters, and promotional offers (with your consent).
• Improve and personalize our services, website, and user experience.

3. Sharing Your Information

We may share your information with:

• Service Providers: Couriers, payment processors, and IT service providers who assist with order processing, tracking, and website hosting.
• Business Partners: Third-party delivery networks or insurance providers to facilitate your shipments.
• Legal Compliance: Law enforcement, regulators, or third parties when required by law or to protect our rights.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and login information.
• Analyze website traffic and usage patterns.
• Deliver targeted advertisements and measure campaign performance.

You can manage cookie preferences via your browser settings at any time, though disabling certain cookies may affect site functionality.

5. Data Security

We implement industry-standard security measures (encryption, access controls, and secure servers) to protect your personal information. However, no method of internet transmission is 100% secure. We cannot guarantee absolute security, but we strive to safeguard your data.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing emails or newsletters at any time by clicking “unsubscribe.”
• Object to or restrict certain processing of your data.
• Request a copy of your personal data in a portable format.

To exercise these rights, please email us at privacy@swiftconsign.org.

7. International Transfers

Your data may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards (standard contractual clauses, privacy frameworks) are in place to protect your data when transferred internationally.

8. Children’s Privacy

SwiftConsign does not knowingly collect personal information from children under 16. If we learn we have inadvertently collected information from a child without parental consent, we will promptly delete that data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will indicate changes. Your continued use of SwiftConsign after revisions indicates your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@swiftconsign.org.